PRIVACY AND COOKIES POLICY

Effective Date: 29 August 2026
Company: Web Travel Services Ltd
Registered Address: 106 Wenallt Road, Rhiwbina, Cardiff, CF4 6TP
Company Number: 05098001
Email: sales@webtravelservices.co.uk
Telephone: 07702 254659

1. Introduction

Web Travel Services Ltd (“Web Travel Services”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly.
This Privacy and Cookies Policy explains what information we may collect when you use our websites, make an enquiry or use our services, why we collect it, how it may be used and shared, and your rights under applicable UK data protection law.

2. Information We May Collect

Depending on how you use our websites, we may collect:
Information you provide to us, including your name, email address, telephone number, enquiry details and information you choose to provide when requesting information about a travel product or service.
Technical information, which may include your IP address, browser and device information, pages visited, referring website and information collected through cookies and similar technologies.
Where a booking is completed with a third-party travel provider, that provider may collect additional information required to process the booking. Their own privacy policy will apply to information collected directly by them.

3. How We Use Your Information

We may use personal information to:

• respond to enquiries and requests;
• provide information about relevant travel products and services;
• refer or introduce you to an appropriate travel service provider;
• administer and improve our websites;
• understand how visitors use our websites;
• prevent fraud, misuse and security incidents;
• comply with legal and regulatory requirements; and
• send marketing communications where we have an appropriate lawful basis to do so.

4. Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely upon:

• Contractual necessity – where processing is necessary to provide a service you have requested or to take steps at your request before entering into a contract.
• Legitimate interests – where processing is reasonably necessary for operating and improving our business and websites, provided those interests are not overridden by your rights.
• Consent – where you have specifically agreed to particular processing, such as certain marketing communications or non-essential cookies.
• Legal obligation – where processing is necessary for us to comply with the law.

5. Sharing Your Information

We may share personal information where necessary with organisations such as:

• travel service providers relevant to your enquiry or booking;
• technology, website, email and other service providers supporting our business;
• professional advisers where appropriate; and
• government, regulatory, law-enforcement or other authorities where required by law.

Where you follow a link from one of our websites to an independent third-party provider, information you subsequently provide directly to that provider will be handled under its own privacy policy.
We do not sell your personal information.

6. International Transfers

Some travel or technology providers may be located outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps where required to ensure that it receives an appropriate level of protection in accordance with UK data protection law.

7. Cookies

Cookies are small files stored on your device when you visit a website. They can be used to make websites function correctly, remember preferences, understand how websites are used and, where applicable, support advertising and marketing.
Our websites may use the following categories of cookies:
Necessary cookies – required for essential website functionality and security.
Analytics cookies – help us understand how visitors use our websites and how the websites perform.
Functional cookies – may remember preferences or provide additional website functionality.
Marketing cookies – may be used to measure advertising effectiveness or support relevant advertising.
Where consent is legally required, non-essential cookies will only be used after you have given the appropriate consent.
You can change or withdraw your cookie choices through the cookie controls provided on the relevant website, where available. You can also control cookies through your browser settings.

8. Analytics and Advertising

Some of our websites may use analytics and advertising technologies provided by third parties, including services such as Google.
These technologies may collect information about how visitors use our websites and, where applicable and subject to consent requirements, help us measure advertising performance.
The specific technologies used may vary between websites operated by Web Travel Services Ltd.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, regulatory or business requirements.
Retention periods may vary according to the type of information and the reason it is held.

10. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• request access to your personal information;
• ask us to correct inaccurate information;
• request deletion of your information in certain circumstances;
• restrict or object to certain processing;
• request transfer of certain information;
• withdraw consent where processing is based on consent; and
• complain to the Information Commissioner's Office (ICO).

If you wish to exercise your rights, please contact us using the details below.
You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Third-Party Websites

Our websites may contain links to websites operated by independent third parties.
We are not responsible for the privacy practices, content or security of those websites. We recommend reviewing the privacy policy of the relevant third party before providing personal information.

13. Changes to This Policy

We may update this Privacy and Cookies Policy from time to time to reflect changes to our websites, services, legal requirements or business practices.
The current version will be published on this page with its effective date.

14. Contact Us

If you have questions about this Privacy and Cookies Policy or how we handle personal information, please contact:

Web Travel Services Ltd
106 Wenallt Road
Rhiwbina
Cardiff
CF4 6TP
Email: sales@webtravelservices.co.uk
Telephone: 07702 254659