Your Contract is with Titan Travel Limited, a member of ABTA

We set out below an explanation of the conditions that apply when you book
a holiday with us. It is important that you read these conditions as, together with the Holiday Information pages in our brochure, they not only define our obligations to you but also impose some important commitments upon you.

PLEASE NOTE Age Limit: The holidays contained on our website and in our brochures for Titan HiTours are not suitable for children under 12 years of age on the date of departure and we regret we cannot accept bookings for children younger than this.

1. YOUR HOLIDAY CONTRACT
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist after seven days from the date of issue of our confirmation invoice. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.

2. YOUR FINANCIAL PROTECTION
We are a member of ABTA (ABTA No.V4585) and hold ATOL No. 2850 issued by the Civil Aviation Authority which provides for your protection in the event of our insolvency.

3. OUR GUARANTEE ON PRICE
We guarantee that the price of your holiday will not be subject to any surcharges. This means that you are fully protected, no matter what happens
to the price of fuel or variations in the exchange rate for currency. Once a contract exists between us, then the cost of your holiday cannot be increased. Whilst we reserve the right to change prices from time to time, any changes will be confirmed to you before you make your booking. The price of your holiday as shown on your confirmation invoice will not be increased unless you amend your booking. However, should we reduce the price after you have booked, we guarantee that any reduction will automatically be passed on to you.

4. PAYING FOR YOUR HOLIDAY
When you make your booking you must pay the deposit amount per person as indicated on the booking form. The balance of the price of your travel arrangements must be paid at least 56 days before your departure date. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit. All monies you pay to the travel agent are held by him on your behalf until we issue our confirmation invoice. After this the travel agent holds the monies on our behalf.
Please note - Certain holiday additions and flight requests are subject to special conditions. Please refer to the relevant paragraphs contained on the Extending Your Holiday page of the brochure.

5. THE PACKAGE TRAVEL, PACKAGE HOLIDAYS AND PACKAGE TOURS REGULATIONS 1992 (’THE REGULATIONS’)
(a) The Regulations impose various legal requirements on us in relation to packages. Any travel arrangement you book with us in the UK before your departure we will accept as being a package. These conditions are designed to reflect the Regulations.
(b) The Regulations particularly impose constraints on the extent to which we can change or cancel your package and impose consequences for any change or cancellation by us. They also require us to accept certain liabilities should something go wrong with your package. In the conditions dealing with changes or cancellations by us and with our liability should something go wrong with your package, we only detail those areas where we are given discretion by the regulations. You must accordingly read these conditions in conjunction with the Regulations, a copy of which can be obtained from any branch of The Stationery Office.
(c) Excursions or other tours that you may choose to book or pay for through the tour manager or overseas representatives while you are on holiday are NOT packages and are not governed by the Regulations. Therefore, unless you suffer personal injury or death caused by our negligence we do not accept any liability for any loss or damage you may suffer from any excursion. Any arrangements made while you are actually on holiday and which are not made through us are those for which we do not have any responsibility or liability.

6. IF YOU CHANGE YOUR BOOKING
Once a contract exists between us, you may wish to change your travel arrangements, for example, your chosen dates of travel, accommodation etc. and we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of £25 per booking form and any further cost we may incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should therefore contact us as soon as possible.
Notes:
(i) Certain travel arrangements (e.g. Apex Tickets) cannot be changed after a reservation has been made and any alteration request will incur a 100% cancellation charge.
(ii) Transfers to the airport, seaport or any other place of departure within the UK, where included in the price of your holiday, are a free-of-charge service.

7. IF YOU CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent on your behalf must be made and the cancellation will be effective from the date it is received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown on the next page. It should be noted that any additional deposit paid for confirmation of a holiday addition or flight upgrade will be included in the scale of cancellation charges detailed at the foot of the following page. Should cancellation occur more than 56 days from departure, the cancellation charge will, therefore, be loss of deposit plus this additional payment.
Notes:
(i) If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
(ii) If one person participating in a twin or triple share arrangement should cancel and no alternative share can be found, whether arranged by us or by yourselves, the remaining participants would then be required to pay the relevant single supplement or forfeit the triple reduction.

8. IF WE CHANGE OR CANCEL YOUR HOLIDAY
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor, and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular holiday is not reached, we may have to cancel it. We will not cancel your travel arrangements less than 56 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us if available. If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out in the table on the next page.
Please note that carriers such as airlines may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, changes to airport of departure or destination airport, change of accommodation to another of the same standard, closing of hotel facilities for improvement or emptying a swimming pool for cleaning.

If we make a major change to your holiday, we will inform you or your travel agent as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements from us if available or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed in the table at the bottom of this page.

Major Change - This means that there has been a significant change of resort, a change of accommodation to that of a lower category, a change of flight time of more than 12 hours and a change of departure airport (except between London airports).
Force majeure - This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, civil strife, natural or nuclear disaster, fire, adverse weather conditions, rising or falling water levels, closure of locks, perils and dangers of the sea, technical or maintenance problems to transport (in particular the inability of a ship to sail) closure of airports or seaports or other unforeseen circumstances that may amount to force majeure. Routings and itineraries can be affected by adverse weather, road closures or other reasons and may be varied accordingly. Cruise lines may make alterations to itineraries at any time over which we have no control. We shall endeavour to advise you of these changes as soon as we are aware of them.

9. IF YOU HAVE A COMPLAINT
If you have a problem or cause for dissatisfaction, please inform the relevant supplier, for example the hotel, the cruise line, the transportation company and our tour manager or local representative (if applicable). This allows us the opportunity to put things right on the spot. If you remain dissatisfied you must contact our UK Duty Control on +44 1293 450 570 in order that we are allowed the opportunity to find a reasonable solution. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question AND to our representative WHILST IN THE RESORT and you must confirm your complaint in writing to the persons set out above. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information, keeping your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint and this may affect your rights under this contract.

10. WHAT HAPPENS TO COMPLAINTS
Titan Travel Limited is proud of its high reputation for customer satisfaction and strives to reach amicable settlement of the small number of complaints we receive. It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract that cannot be settled amicably may, if you wish, be referred to arbitration under a special scheme arranged by the Association of British Travel Agents but administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which are available upon request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than £1,500 per person and £7,500 per booking form. Also it does not apply to claims that relate to physical injury or illness. If you choose to proceed to arbitration under this scheme, you must send a written notice of your decision to ABTA within nine months after your scheduled date of return.

11. OUR LIABILITY TO YOU
(i) We accept responsibility for ensuring that the travel arrangements that you book with us are supplied as described in this brochure. If any part of these travel arrangements is not provided as promised, we will pay
you appropriate compensation if this has affected your enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of the cost of your holiday, any directly attributable expenses and a daily sum of £48 per person.
(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, or suppliers and sub-contractors, whilst acting within the scope of, or in the course
of their employment, in the provision of your travel arrangements. We will accordingly pay you such damages as might have been awarded in such circumstances under English Law.
(iii) In respect of travel by air, sea and rail and the provision of accommodation, our liability will be limited in the manner provided by the relevant international convention. Copies of these conventions can be obtained from The Stationery Office. You should note that this acceptance of liability on our part is subject to assignment by you of your rights against any employee, agent or supplier of Titan Travel Limited who is
in any way responsible for the death, injury or illness you suffer.
(iv) If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your package travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs and benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or to any one booking form to £5,000.

12. YOUR RESPONSIBILITIES
(i) You must ensure that you and the rest of your party have valid passports, any appropriate visas and vaccinations as indicated on the Holiday Information pages in our brochure. We are not liable for any costs, delays or illness resulting from your failure to meet these requirements.
(ii) You must be responsible for ensuring that any existing medical conditions or disabilities which may require assistance are declared to us before your book your holiday or, if newly diagnosed, before date of departure. We can only accept your booking upon the clear understanding that we cannot be liable if any airline refuses to accept you or any member of your party as a passenger if this information is not made known to us.
(iii) You must be responsible for the behaviour of yourself and your party. We reserve the right to refuse your booking or to remove you or a member of your party from any tour or holiday, if your demeanour or behaviour, or that of a member of your party, is disruptive, dangerous or annoying to other people. No refund or payment of any costs incurred by you will be made by us under these circumstances.

13. INSURANCE
You must be suitably insured either through Titan Travel Insurance or with another insurer offering at least equivalent cover before we will accept your booking. We will add the cost of our insurance to your invoice unless you provide details of your insurer on your booking form. None of the activities included in any of our tours can be deemed to be of a hazardous nature, i.e. of the type normally excluded from any travel insurance cover. However, optional excursions may be offered which could include trips in light aircraft or helicopters and these have been deemed to be included under Titan Travel Insurance. Those clients electing to take alternative insurance should check their policy to confirm they are covered for these particular activities. Should you while on holiday choose to take part in any such activity (e.g. hang gliding, hot air ballooning, white-water rafting, etc.) which can be deemed as being of a hazardous nature, we cannot accept any liability for death or injury. It is also essential to ensure that cover is provided under the terms of your travel insurance. The organisers of some adventure activities that you may choose to take part in whilst on holiday may request you to sign a waiver of their liability for risks involved. We must draw your attention to the fact that by signing such a document you may well lose any rights to claim for damages in respect of death, injury, or loss of or damage to property even if negligence on the part of the activity organiser is proven to have occurred. Tour managers and local representatives are instructed not to act as agents in booking any alternative activities other than those approved by Titan Travel. Any assistance they may offer at your request does not imply they have acted as an agent or that these activities have been approved and are offered for sale by the company.

14. DATA PROTECTION ACT
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. However, we must pass the information on to the relevant suppliers of your arrangements such as airlines, hotels, transport companies, etc. The information may also be provided to public authorities such as cruise lines for customs/immigration purposes if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot process your booking. In making your booking, you consent to this information being passed on to the relevant persons.
Note: We are committed to the on-going training of our staff and, on occasions, this may involve the recording of telephone conversations.

All contracts between Titan Travel Limited and its clients are made on the terms of the above booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English Courts at all times. Published June 2002.